Refund policy

Here’s the Shopify-formatted version of your Return & Refund Policy, optimized for clarity, trust, and a professional look — ready to paste directly into your Shopify policy page editor:

Return & Refund Policy

At Pet Lovers CA, your satisfaction and your pet’s comfort are our top priorities.

No Returns or Exchanges

Please note that we do not accept returns or exchanges once an order has been delivered. We recommend reviewing all product descriptions, sizing details, and photos carefully before completing your purchase.

Defective or Damaged Items

If your item arrives defective, damaged, or not as described, please contact us within 7 days of delivery at Support@petloversca.com.
Include the following details in your email:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage or defect

Once we verify the issue, we will issue a full refund of the total amount to your original payment method.

Non-Refundable Situations

We cannot offer refunds or replacements for:

  • Items damaged due to misuse or normal wear and tear

  • Incorrect size or color ordered by the customer

  • Orders beyond 7 days after delivery without reported issues

Thank You

Thank you for your understanding and for shopping with Pet Lovers CA — where comfort, quality, and care come first.

Would you like me to add a "Refund Process" timeline section (for example: inspection → approval → refund in 5–10 business days) to make it look even more trustworthy for customers?